Refund policy

Return & Refund Policy

Last Updated: [November-24, 2024]

At LIFESPANNING, our goal is to make your ordering process as efficient as possible. Please read our Return, Refund, and Payment Policies carefully.

30-Day Return & Refund Policy

We take great pride in the quality of our products, and your 100% satisfaction is our primary goal. As a result, we offer a 30-day money-back guarantee on purchases made on the official LIFESPANNING website. If you do not love your LIFESPANNING purchase for any reason, we are here to help process your return.

Details of Our Return and Refund Policy:

• Eligibility: This policy applies as a full refund if made within 30 days from the date of delivery on initial orders only. Initial orders are defined as the first purchase of a product.
• Limitations:
• Our 30-day money-back guarantee is limited to one unit of each product per household on a first purchase in "opened/consumed condition."
• The used portion must be sent back, or a reason for the refund request must be provided.
• The refund amount will be equal to the value paid, less shipping, if applicable.
• Additional Units:
• Any product purchased beyond one unit of each product must be returned in the same condition and packaging, unused and unopened, for a full refund.
• These returns will incur a handling fee of $15.00 per order.
• Return Window: The returned product must be received in our warehouse within 14 days from the date the return request was approved.
• Return Address: We will provide you with the return delivery address when we receive your return request.
• Refund Process: We will refund the original payment method once the return has been received and inventoried at our warehouse.
• How to Request a Refund:
  • Email address associated with the order.
  • First and last name.
  • Delivery address.
  • Order number.
• Email us at CONNECT@LIFESPANNING.COM  and be prepared to provide:
• Processing Time: Refunds are processed within 3-5 business days back to the original payment method.
• Return Shipping Costs:
• All costs associated with returning the product back to us, including but not limited to return shipping charges, insurance (recommended), taxes, and duties (if applicable), are non-refundable.
• We do not provide return shipping labels.

Damaged or Missing Items

• Reporting Issues:
• If you believe your package was damaged during shipping or your shipment is incomplete, you must reach out to us by email at CONNECT@LIFESPANNING.COM  within ten days of delivery, and we will work with you to resolve the issue quickly.
• You will need your order number, which is found on the packing slip inside the package, and we may ask you to send pictures.
• Replacement Orders: We will expedite a replacement order as soon as the issue is resolved.
• Contact Options:
• You can call us at +1 (754) 200-1826.
• Contacting us via CONNECT@LIFESPANNING.COM  will result in the quickest response.

By using the LIFESPANNING Website and purchasing LIFESPANNING Products, you agree to this Shipping & Return Policy.